Frequently Asked Questions

Read below to find out some of the commonly asked questions about Junior Engineers and the programs that we run. If you can't find what you're looking for, give our friendly Customer Service team a call and we'll help you out!

Group classes - online and in-person

How do I know what course is best for my child?
What if the class is too easy or hard for my child once it’s started?
Can you make age exceptions for classes?
Do you have any courses for older kids?
How big are your classes?
How are classes structured?
How do I update medical information, or advise who is collecting my child from a Junior Engineers class?
What happens if I can't attend all the sessions, or if I enrol late to a program?
Do you cater for children with special needs?
Is food provided at your courses?
Can I pick my child up early?

Private 1:1 Tutoring

How do I book and schedule lessons for Online Private Tutoring?
What happens once I book for Online Private Tutoring?
How do I renew my online private tutoring package?
What happens if my child or the instructor are sick or can't make our scheduled class?
How long is a 1:1 Private Tutoring session? Can I do it in-person?

Codeflix: self-paced online learning

Are the tutorials live or pre-recorded?
How do I renew or cancel my subscription?
What are the browser and software requirements for Codeflix?
How does the Codeflix free trial work?
How long does it take to complete each course?
Do I need to purchase a subscription for each child?

Booking Processes

Can I see my previous bookings?
I've lost my password - what can I do?
Can I book for all of my kids and multiple courses at once?
Do you offer payment plans or discounts on courses?
I've accidentally booked the wrong program - what should I do?
Does Junior Engineers accept Creative Kids vouchers?
My preferred course is sold out - what can I do?
When are new courses added to your schedule?

Corporate Program

How do I book a corporate program at my work?
Does work pay for our staff's kids to attend?
Are there technical requirements that we'll need to supply?
Do we need to supply computers for the kids?
How do I promote the program to our staff?
How many kids can attend the program?


How do I bring Junior Engineers to our school?
What type of learning space does our school need to provide?
Do we need a computer lab?
What year levels are Junior Engineers programs appropriate for?
What software does our school need to license for your programs?
Do you provide Marketing Support for programs?
Do you have Public Liability and Professional Indemnity Insurance?
Do your instructors have Working for Children checks?
What curriculum can we deliver in partnership with Junior Engineers?